Return & Refund Policy
1. Introduction
This Return & Refund Policy applies to wholesale transactions conducted through wholesale.salmanstores.com. As a B2B platform, wholesale orders differ from retail purchases. Each transaction is considered a commercial agreement between businesses, and the conditions for returns and refunds will be defined on a case-by-case basis.
2. General Policy
- All wholesale orders are considered final once confirmed.
- Return and refund rights are not automatic and will only apply if explicitly agreed in the sales contract, invoice, or purchase agreement.
- Buyers are expected to review quotations, product specifications, and order confirmations carefully before issuing an LPO.
3. Damaged or Defective Goods
- Buyers must inspect goods upon delivery or collection.
- Any issues such as damages, defects, or shortages must be reported within 48 hours of receipt.
- Valid claims will be assessed, and remedies may include replacement, repair, credit note, or partial refund, depending on the agreement.
4. Custom and Special Orders
- Orders placed for customized, branded, or specially imported goods are non-returnable unless otherwise agreed in advance.
- Such terms will be defined in writing as part of the purchase agreement.
5. Refunds
- Where refunds are applicable, they will be processed using the same payment method originally used unless otherwise agreed.
- Processing timelines may vary depending on banking or financial institutions involved.
- Refunds will cover only the value of the goods; handling charges are non-refundable unless agreed otherwise
6. Governing Law
This policy is subject to the commercial laws and regulations of the Sultanate of Oman. Any exceptions or negotiated conditions will be binding only if documented in the sales contract or invoice.
